Refund
REFUND POLICY
Return Shipping Labels
When your return is approved, you will either:
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Receive a prepaid return shipping label from GotLaptopParts.com, or
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Be instructed to purchase your own label through a trusted shipping carrier.
Who pays for the return shipping depends on the reason for the return:
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If the item is defective, damaged, or incorrect, we cover the return shipping.
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If you ordered the wrong item, return shipping is your responsibility and a 20% restocking fee applies.
Tracking Requirements
To avoid delays or processing issues:
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Tracking is required for all returns.
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If you use our prepaid return label, tracking is automatically linked to your order.
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If you use your own label, you must manually upload tracking details or email them to our support team.
Failure to provide tracking may result in delayed refunds or rejected claims.
Refund Processing Timeline
Once the returned item is received and inspected:
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Your refund will be processed within 2 business days.
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Refunds are issued to the original payment method.
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Depending on your bank or card provider, funds typically appear within 3–5 business days after processing.
Misuse of Returns or Refund Policy
We take return fraud seriously. The following activities are strictly prohibited and may result in:
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Denial of return privileges
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Account suspension
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Loss of refund eligibility
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Refusal of future business
Prohibited return behavior includes (but is not limited to):
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Sending back a different or damaged item than originally received.
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Filing a chargeback after receiving a refund.
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Falsely claiming the item was not received when tracking confirms delivery.
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Opening duplicate claims through other protection programs or platforms.
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Using or tampering with an item and attempting to return it.
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Colluding to undervalue customs declarations for international shipments.
We reserve the right to refuse refunds for any behavior deemed fraudulent or abusive.