Shipping Information
Customers can select their preferred shipping carrier during checkout. Available options include USPS, UPS, FedEx, and DHL. The service level and cost depend on your location and order contents.
Orders placed before 2 PM PST are shipped the same business day. Orders placed after 2 PM ship the next business day. Delivery speed depends on the shipping method selected at checkout.
You can track your order by logging in and visiting the Track My Order page. A tracking email is also sent once your package ships.
No. You can check out as a guest. However, creating an account helps manage orders, returns, and order history. Create an account.
Frequently Asked Questions
Why is my package delayed even though the carrier showed on-time delivery?
Carrier delivery times are estimates. Delays can occur due to weather or volume. Once your order ships, we have no control over timing. Contact the carrier directly using your tracking number.
Can I return or exchange an item from GotLaptopParts.com?
Yes, you can return items within 30 days unless marked “As-Is” or “Parts Only.” Items must be unused and in original condition. View our return policy.
What if the item I received is damaged or incorrect?
If the item is defective or not as described, we will cover return shipping and issue a replacement or refund. Contact us with your order number and issue.
How do I start a return with GotLaptopParts.com?
That option is on your Account Page. you can select the order and start a return. Please don't misuse it.
Can I return a working item I no longer need?
Yes, but return shipping is your responsibility and a 20% restocking fee will apply. Items must be complete and in original condition.
When will I get my refund after returning an item?
Refunds are processed within 2 business days after the returned item is inspected. Funds usually appear in your account within 3–5 days.
What does “As-Is” mean on GotLaptopParts.com?
“As-Is” items may be untested, incomplete, or damaged. They are final sale and not eligible for return, exchange, or refund. This is clearly disclosed at listing, checkout, and in your confirmation email.
Can I return an item labeled “As-Is”?
No. As-Is items are sold without warranty and are not returnable under any circumstance.
How are laptop batteries shipped?
If a battery is not installed in a device, it must be shipped separately. Customers must select the correct shipping option at checkout, or the order will not be processed.
Does GotLaptopParts.com ship internationally?
Yes. We ship internationally using UPS, DHL, and USPS International services.
What happens if I don’t pay customs or import duties on my international order?
If a package is returned to us, return shipping and associated fees will be deducted from your refund.
Do prices include customs, taxes, or duties?
No. International orders do not include taxes, duties, or customs fees. Customers are responsible for these costs. We can provide a split invoice upon request to help reduce your customs burden.
What payment methods are accepted?
We accept Visa, Mastercard, Discover, American Express, PayPal, Shop Pay and Amazon Pay.
What if my package is damaged or lost in transit?
Contact us immediately. Retain packaging and provide photos if damaged. If lost, verify tracking status and reach out to us with details.
Can I cancel or modify my order after placing it?
Yes, if the order hasn’t shipped. If it has shipped, it must be returned through the standard return process.
Can I change the delivery address after shipping?
No. Once an order ships, we cannot change the address. Contact the carrier directly with your tracking number to request a hold or reroute.
What is considered return misuse at GotLaptopParts.com?
Misuse includes false claims, sending wrong or used items, or refusing delivery. This may result in denied returns or account restrictions.
Do you support repair shops or bulk buyers?
Yes. Repair shops receive a dedicated account manager and can access special AS-IS deals and bulk pricing. Contact us through our contact page. Our 24/7 AI chat agent can also assist with parts compatibility and basic support.
Can I use a U.S. shipping address or storage unit to forward items overseas?
Yes. We can ship to your domestic forwarding address. After ordering, email us with your order number and forwarding info.
Do you offer white-label dropshipping?
Yes. We can ship without any branding or invoice to protect your business identity. Add a note during checkout stating it's a white-label order.
Can I buy directly from GotLaptopParts.com instead of eBay?
Yes, and we recommend it. Direct orders offer better pricing, faster service, and special offers. Contact us via the contact page for bulk or recurring needs.
What are your store hours?
Our store is open Monday through Friday, 8 AM to 4 PM PDT. We are closed on weekends and all national and government holidays.
Where is your physical store located?
We're located at 5460 Louie Ln, Reno, Nevada, 89511.
Can I pick up orders at your store?
Yes! If you are in Reno or visiting and would like to pick up your item, select the pickup option during checkout. Please note that once you change the pickup status to pickup, it cannot be changed.
How do I know if a part is compatible with my laptop?
Check your laptop's exact model number (usually on a sticker on the bottom) and match it with our product descriptions. Our chat assistant can also help verify compatibility.
Do you test parts before selling them?
Absolutely! Our certified techs put every part through its paces before it goes up for sale. We test everything for functionality and note any condition details right in the product description, so you know exactly what you're getting. No surprises - just quality parts that work.
How do I find my laptop's exact model number?
Look for a sticker on the bottom of your laptop, in the battery compartment, or check System Information in your computer settings.
Do you provide installation guides?
We do not have tech support but only basic troubleshooting. We recommend checking our YouTube channel https://www.youtube.com/@sellbrokedotcom
Accepted Payment Methods
We accept the following forms of payment:
Visa, MasterCard, American Express, Discover and Goole, Apple Pay (where supported) AND/OR other supported buy-now-pay-later options (when available)
Note: We do not accept Cash on Delivery (COD) under any circumstances. All orders must be prepaid in full at checkout.
Are the parts you sell genuine OEM or aftermarket?
No. GotLaptopParts.com only sells genuine OEM (Original Equipment Manufacturer) parts. We do not deal in aftermarket or third-party replacements. Every part is tested and verified to be authentic, matching manufacturer specifications.
Can I speak to someone or get help before ordering?
Sara is your AI-powered laptop parts expert who can instantly search through 150,000+ products to find exactly what you need - whether you search by laptop model, part type, or SKU. She shows real-time pricing, stock levels (with urgency indicators like "🔴 Only 1 left!"), and identifies compatible parts if your exact item isn't available. Sara can look up your orders using email, phone, or order number, provide tracking information, and explain shipping times from Reno with same-day cutoff reminders. She answers questions about returns, warranties, and AS-IS policies, while asking clarifying questions when searches are vague and suggesting related items you might need. For urgent issues like fraud concerns or order cancellations, she immediately directs you to phone support at (775) 203-1085. Sara can't process payments, cancel orders, or issue refunds - but she excels at helping you find the right part quickly and getting it shipped today if you order before 2 PM PST.
Do you offer repair services or just parts?
At this time, GotLaptopParts.com sells parts only. We do not offer installation or repair services. However, most of our parts are suitable for professional technicians or DIY installations with online tutorials.
Do you combine shipping for multiple items?
Yes! Multiple items purchased together ship in one package when possible. Shipping is automatically calculated based on total weight and destination.
How do I verify part compatibility before ordering?
Contact us with your exact laptop model number (check the sticker on bottom). Sara (our AI assistant) or support team will verify compatibility. Include your laptop's service tag or serial number for best results.
Do you accept Shop Pay, Apple Pay, or Google Pay?
Yes! We accept all major credit cards, PayPal, Amazon Pay, Shop Pay, Apple Pay, Google Pay, and Venmo through secure Shopify checkout.
Can I use my own shipping label or preferred carrier?
Yes! You have two options for using your own prepaid shipping label:
Option 1: Pay shipping at checkout normally, then email us your prepaid label. We'll refund the shipping charge once we receive your label.
Option 2: Contact us before ordering and we'll create a free shipping coupon for your account. After placing your order with the coupon, email us your prepaid label.
For both options:
- Email your prepaid label to laptopparts775@gmail.com
- Include your order number
- We'll use your chosen carrier (UPS, FedEx, USPS, DHL, etc.)
- Label must include tracking and insurance as needed
How are laptop batteries shipped?
Batteries not installed in devices must ship separately with proper hazmat compliance. Select the correct shipping option at checkout or your order cannot be processed.