RETURNS POLICY (Excludes “As-Is” Items)

30‑Day Warranty and Return Guarantee

  • Returns accepted within 30 days of receiving your order.

  • Wrong item ordered by customer:

    • Customer covers return shipping.

    • A 20% restocking fee applies.

  • Defective, damaged, or incorrect items:

    • Contact us with photos and issue description.

    • We provide a return label or refund shipping costs.

    • No restocking fee applies in these cases.

"As-Is" Items

  • “As-Is” items are final sale—no returns or refunds.

  • These items are sold as-is due to defect, damage, or other limitations.

Misuse of Returns

  • Returns involving altered, swapped, or tampered items will be rejected.

  • Abuse of the return system may result in account suspension or loss of privileges.


BATTERY SHIPPING POLICY

  • Laptop batteries shipped outside of a laptop must use a special shipping method, shown during checkout.

  • If you fail to select the proper carrier for a battery order, the order will not be processed until corrected.


SHIPPING

  • Orders ship within 24 business hours, Monday–Friday.

  • Shipping is not included in the item price and can be seen on checkout.

  • Carriers used:

    • USPS Priority Mail, UPS Ground

    • FedEx Ground or 2‑Day

  • All shipments are insured and trackable.

  • Shipping fees are non-refundable.


INTERNATIONAL SHIPPING

  • We ship worldwide.

  • Customs, duties, VAT, and broker fees are not included in item or shipping prices.

  • If you refuse to pay customs fees, and the item is returned to us, the refund will be deducted for:

    • Order Total Amount.

  • Shipping fees are non-refundable.


SATISFACTION GUARANTEE

  • If you're not satisfied, contact us first—we’ll resolve the issue quickly and fairly.

  • Refunds or replacements are issued for eligible returns.


DEDICATED SUPPORT FOR REPAIR SHOPS

  • If you're a repair business or service agency, we offer:

    • Dedicated account managers

    • Personalized support and priority handling

    • Easier reordering and inventory coordination

  • Contact us to register your company and be assigned a dedicated account manager.


CONTACT & CUSTOMER SUPPORT

  • Phone: +1 775‑737‑9750

  • Email: laptopparts775@gmail.com

  • Return Address:
    GotLaptopParts.com
    5460 Louie Lane
    Reno, Nevada 89511, USA

  • Office Hours: Monday–Friday, 8 AM–4 PM PST


HOW TO INITIATE A RETURN

  1. Check return eligibility (30-day window, non “As-Is”).

  2. Email or call with your order number and issue (include photos if applicable).

  3. Receive an RMA number and instructions.

  4. Return the item securely with the RMA clearly labeled.

  5. Upon inspection, a refund or replacement will be processed, minus any applicable fees.



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