Shipping & Return
RETURNS POLICY (Excludes “As-Is” Items)
30‑Day Warranty and Return Guarantee
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Returns accepted within 30 days of receiving your order.
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Wrong item ordered by customer:
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Customer covers return shipping.
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A 20% restocking fee applies.
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Defective, damaged, or incorrect items:
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Contact us with photos and issue description.
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We provide a return label or refund shipping costs.
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No restocking fee applies in these cases.
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"As-Is" Items
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“As-Is” items are final sale—no returns or refunds.
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These items are sold as-is due to defect, damage, or other limitations.
Misuse of Returns
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Returns involving altered, swapped, or tampered items will be rejected.
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Abuse of the return system may result in account suspension or loss of privileges.
BATTERY SHIPPING POLICY
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Laptop batteries shipped outside of a laptop must use a special shipping method, shown during checkout.
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If you fail to select the proper carrier for a battery order, the order will not be processed until corrected.
SHIPPING
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Orders ship within 24 business hours, Monday–Friday.
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Shipping is not included in the item price and can be seen on checkout.
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Carriers used:
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USPS Priority Mail, UPS Ground
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FedEx Ground or 2‑Day
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All shipments are insured and trackable.
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Shipping fees are non-refundable.
INTERNATIONAL SHIPPING
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We ship worldwide.
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Customs, duties, VAT, and broker fees are not included in item or shipping prices.
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If you refuse to pay customs fees, and the item is returned to us, the refund will be deducted for:
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Order Total Amount.
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Shipping fees are non-refundable.
SATISFACTION GUARANTEE
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If you're not satisfied, contact us first—we’ll resolve the issue quickly and fairly.
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Refunds or replacements are issued for eligible returns.
DEDICATED SUPPORT FOR REPAIR SHOPS
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If you're a repair business or service agency, we offer:
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Dedicated account managers
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Personalized support and priority handling
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Easier reordering and inventory coordination
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Contact us to register your company and be assigned a dedicated account manager.
CONTACT & CUSTOMER SUPPORT
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Phone: +1 775‑737‑9750
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Email: laptopparts775@gmail.com
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Return Address:
GotLaptopParts.com
5460 Louie Lane
Reno, Nevada 89511, USA -
Office Hours: Monday–Friday, 8 AM–4 PM PST
HOW TO INITIATE A RETURN
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Check return eligibility (30-day window, non “As-Is”).
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Email or call with your order number and issue (include photos if applicable).
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Receive an RMA number and instructions.
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Return the item securely with the RMA clearly labeled.
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Upon inspection, a refund or replacement will be processed, minus any applicable fees.