RETURNS POLICY (Excludes “As-Is” Items)

30‑Day Warranty and Return Guarantee

• Returns accepted within 30 days of receiving your order.

• Wrong item ordered by customer:

  • Customer covers return shipping.

  • A 20% restocking fee applies.

• Defective, damaged, or incorrect items:

  • Contact us with photos and issue description.

  • We provide a return label or refund shipping costs.

  • No restocking fee applies in these cases.

"As-Is" Items

• “As-Is” items are final sale—no returns or refunds.

• These items are sold as-is due to defect, damage, or other limitations.

Misuse of Returns

• Returns involving altered, swapped, or tampered items will be rejected.

• Abuse of the return system may result in account suspension or loss of privileges.

BATTERY SHIPPING POLICY

• Laptop batteries shipped outside of a laptop must use a special shipping method, shown during checkout.

• If you fail to select the proper carrier for a battery order, the order will not be processed until corrected.

SHIPPING

• Orders ship within 24 business hours, Monday–Friday.

• Shipping is not included in the item price and can be seen on checkout.

• Carriers used:

  • USPS Priority Mail, UPS Ground

  • FedEx Ground or 2‑Day

• All shipments are insured and trackable.

• Shipping fees are non-refundable.

INTERNATIONAL SHIPPING

• We ship worldwide.

• Customs, duties, VAT, and broker fees are not included in item or shipping prices.

• If you refuse to pay customs fees, and the item is returned to us, the refund will be deducted for:

  • Order Total Amount.

• Shipping fees are non-refundable.

SATISFACTION GUARANTEE

• If you're not satisfied, contact us first—we’ll resolve the issue quickly and fairly.

• Refunds or replacements are issued for eligible returns.

DEDICATED SUPPORT FOR REPAIR SHOPS

• If you're a repair business or service agency, we offer:

  • Dedicated account managers

  • Personalized support and priority handling

  • Easier reordering and inventory coordination

• Contact us to register your company and be assigned a dedicated account manager.

CONTACT & CUSTOMER SUPPORT

• Phone: +1 775‑737‑9750

• Email: laptopparts775@gmail.com

• Return Address:
  GotLaptopParts.com
  5460 Louie Lane
  Reno, Nevada 89511, USA

• Office Hours: Monday–Friday, 8 AM–4 PM PST

HOW TO INITIATE A RETURN

1. Check return eligibility (30-day window, non “As-Is”).

2. Email or call with your order number and issue (include photos if applicable).

3. Receive an RMA number and instructions.

4. Return the item securely with the RMA clearly labeled.

5. Upon inspection, a refund or replacement will be processed, minus any applicable fees.

Pickup Location
Got Laptop Parts
5460 Louie Lane
Reno, NV 89511
United States

Pickup Availability
Local pickup is available Monday to Friday, 10:00 AM to 5:00 PM.
Orders placed before 2:00 PM are usually ready for same-day pickup.
Orders placed after 2:00 PM will be ready the next business day.

How Pickup Works

1. Select Local Pickup during checkout.

2. Complete your order.

3. You will receive an email confirming your order and providing pickup instructions.

4. Bring a copy of your order confirmation (digital or printed) when picking up.

5. The name and email on the order must match the person picking up the item.

Pickup Today (Same Day)
Products marked as “Available for Pickup Today” on our website are kept in our Reno warehouse.
If ordered before 2:00 PM, they are typically ready within 1–2 hours.

Pickup Later (Scheduled or Next Day)
If you prefer to pick up your order later, you may schedule a pickup time during business hours.
We will hold your order for 7 days from the date of purchase.

Pickup Hours
Mon–Fri: 10:00 AM – 5:00 PM
Sat–Sun: Closed

What to Bring
• Your order confirmation email
• A matching ID if required
• The payment method used (for verification, if needed)

Where to Go for Pickup
Park near our storefront and come inside. Staff will assist you and bring out your order.

Not Ready for Pickup?
If an item is temporarily unavailable for immediate pickup, you will be notified by email with the expected pickup date.

Changing or Cancelling a Pickup
If you need to reschedule or cancel your pickup, contact us at:
laptopparts775@gmail.com
or call +1 (775) 230-1085

Unclaimed Pickups
Orders not picked up within 7 days may be automatically cancelled and refunded unless you contact us for an extension.

Returns for Pickup Orders
Return policies for pickup orders are the same as shipped orders.
See our full return policy here:
https://www.gotlaptopparts.com/pages/shipping-return

AS IS Policy

What Does “AS IS” Mean?

Products sold AS IS are provided without any warranty, guarantee, or promise of functionality. These items are intended strictly for parts, repair, or salvage and are sold in their current condition, including all visible and hidden defects.

No Returns or Refunds on AS IS Items

• All AS IS sales are final and binding.

• We do not accept returns, exchanges, or refunds for AS IS items based on buyer remorse, change of mind, or any issues related to the item’s condition.

• Products designated as AS IS will be clearly labeled in the product title and description.

Limited Exception: Reporting Wrong Items with Damaged Shipping Boxes

We understand mistakes and damage can happen during shipping. Therefore, claims will be considered only if ALL the following strict conditions are met:

1. The item you received is the wrong product.

2. The shipping box was visibly damaged upon delivery.

3. You notify us within 3 calendar days of receipt.

4. You provide clear photographic evidence of both the damaged shipping box and the incorrect item.

5. You contact us through our official customer service channels.

Failure to meet all these conditions will result in automatic denial of any claim or refund.

Anti-Abuse and Misuse Policy

• Attempts to misuse this limited exception — including false claims or reporting issues without damaged packaging — will be considered fraudulent.

• Fraudulent claims may lead to refusal of service, order cancellation, and potential legal action.

• We reserve the right to thoroughly investigate all claims to protect our business and customers.

Buyer Responsibility and Agreement

By purchasing AS IS items, you acknowledge and agree that:

• You are buying the item strictly in its current condition.

• You understand the no warranty and no return nature of AS IS sales.

• You accept the limited claim exception only under the strict terms described above.

• You agree not to misuse or abuse the AS IS policy.

Communication of AS IS Terms

To ensure full transparency and understanding, the AS IS condition is communicated clearly at multiple points:

• In the product title and description on the website.

• In the order confirmation email sent after purchase.

• On the invoice/receipt included with your order.

• As reminders near the Add to Cart and Checkout buttons on product pages.

Final Reminder

AS IS sales are strictly final with no exceptions outside the narrow conditions stated above. If you have questions or concerns, please contact us before making a purchase.